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DELIVERY INFORMATION We deliver to all UK addresses and the majority of UK Islands And Europe. Approx delivery time 2/3 days (Not incl. weekend) * next day available (Deliveries to Ireland. Northern Ireland, UK Islands and remote areas may take longer)
IRELANDIF YOU LIVE IN IRELAND WE HAVE STRICT SALES CONDITIONS THAT YOU MUST AGREE TO BEFORE WE WILL BE WILLING TO SELL TO CUSTOMERS LIVING IN BOTH NORTHERN AND SOUTHERN IRELANDIF WE SELL TO YOU, YOU MUST AGREE TO PAY ANY POSTAGE COST THAT IS INCURRED IF YOU HAVE TO SEND BACK ANY FAULTY/ WRONG OR DAMAGED ITEMS.THE REASON FOR THIS IS THE HIGH COST TO HAVE ITEMS COLLECTED AND RETURNED BACK TO THE UK. WE WILL PAY ANY COST IN HAVING REPAIRED OR EXCHANGE ITEMS RETURNED BACK TO YOU
POSTAL CHARGES * Due to the variety of our product range and parcel weight/cubic capacity - all Postal Charges will be confirmed when you place your order!!
DAMAGED GOODSPlease note it is your responsibility "NOT OURS" to check all boxes for any sign of damage. If a box looks damaged "DO NOT EXCEPT IT"If anything looks suspicious i.e. it may be damaged but you are not certain then make sure you put a note on the document you sign saying "PACKAGE LOOKS DAMAGED" otherwise you will have no comeback on the couriers for compensation if you later find a damaged article."MAKE THE COURIER WAIT IF NEED BE AND OPEN THE BOXES - IF HE WILL NOT WAIT THEN MAKE HIM WRITE THAT ON THE DELIVERY NOTE/MACHINE"The reason for this is when you sign for a parcel in the normal fashion you are saying it was delivered in GOOD CONDITION "this is the couriers escape" and you will have great difficulty in getting them to compensate youTHIS IS NOT OUR RESPONSIBILITY - ALWAYS CHECK YOUR PARCELS ON RECEIPT
MONEY BACK GUARANTEESW Sound and Lighting offer a full 7 day money back guarantee on all products (except personal items such as wind instruments, vocal microphones etc) If you wish to return goods please call or email us and we will send you a returns number & address (this must be used in all communications). You can then return the goods in original new condition complete with all accessories & packing to the address provided. Please advise us of dispatch date and use a signed for shipping/posting service (at your cost) to ensure we safely receive your goods. When the goods are received they will be checked & tested against their original condition and if satisfactory a refund of the item price only will be returned to you by your original payment method within 7 days of receipt of return of the goods This does not affect your statutory rights
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